SHIPPING RETURNS & EXCHANGES:
Returns will be accepted within 30 days from the delivery date with a restocking fee of 5% provided that the goods are not altered or damaged. Returned items may not be altered in any way. For Locks By Lesley by FOLLEA that includes: • NO cutting of the lace front • Inclusion of ALL tags originally affixed to the piece • Returned in its original, unused, perfect and sellable condition • Returned in its original packaging and Locks By Lesley Wigs by FOLLEA box Locks By Lesley by FOLLEA shall be the sole arbitrator to determine if the piece has been altered in any way from its original condition and if it’s returnable. Locks By Lesley by FOLLEA will not assume responsibility for reimbursement in the event the package is lost, stolen damaged or mishandled. Locks By Lesley will provide a pre-paid mailing label for returns to attach to the outside of your returned FedEx Package.
To obtain this pre-paid mailing label you must contact Locks By Lesley at email@example.com to request a pre-paid label prior to the 30-day delivery date. If you choose to mail your return without the provided pre-paid label, we highly recommend insuring the product for the full value as Locks By Lesley by FOLLEA will NOT assume financial responsibility for returned items that are lost, stolen or damaged when not shipped with the provided pre-paid mailing label. If the above conditions are met, Locks By Lesley by FOLLEA will refund you the full amount of the returned item minus the 5% restocking fee. Refunds may take 5-7 business days from the day of receipt. EXCHANGES Exchanges can be accepted within 30 days from delivery date and accepted for full value.
To process an exchange, you must speak with a customer care representative so we may best assist you in selecting the best Locks By Lesley by FOLLEA piece for exchange.
Please call (570) 881-5061 or email firstname.lastname@example.org for assistance. For exchanges, the 5% restocking fee will be waived, with the same return conditions stated above.